Last Updated: April 28, 2025
Effective Date: January 1, 2025

Instant Authority (“we,” “us,” or “our”) provides tools to automate review collection, generate AI-powered responses to reviews, and convert reviews into social media content through our website, https://instantauthority.io (the “Services“). By using our Services, you agree to these Terms. If you disagree, do not use our Services.

 

 

1. Your Account

To access certain features, you must create an account. You agree to:

  • Provide accurate and up-to-date information.
  • Keep your password secure and notify us immediately of unauthorized access.
  • Be responsible for all activity under your account.

Accounts are for business use only. You must be at least 18 years old or have legal authority to represent a business. We reserve the right to suspend accounts with false information or suspicious activity.

 

 

2. Services

We provide tools to:

  • Automate the collection of online reviews from platforms like Google, Yelp, or social media.
  • Generate AI-driven responses to reviews (you retain final approval).
  • Convert reviews into shareable social media graphics.

While we strive for accuracy, we do not guarantee results (e.g., increased reviews or improved ratings). You are responsible for complying with third-party platform rules (e.g., Google’s review policies).

 

 

3. Third-Party Services

Our Services integrate with third-party platforms (e.g., Stripe for payments, OpenAI for AI responses, AWS for hosting). We are not responsible for:

  • Third-party outages, fees, or policy changes.
  • Content or actions on third-party platforms.

By using our Services, you agree to comply with third-party terms (e.g., Stripe’s payment terms).

 

 

4. Prohibited Users and Intellectual Property

A. Prohibited Use

You may not use our Services to:

  • Violate laws, harass others, or post fraudulent/infringing content.
  • Reverse-engineer, copy, or exploit our technology.
  • Target individuals under 16 (or 13 under U.S. COPPA rules).

B. Intellectual Property

  • Your Content: You retain ownership of reviews, images, or other content you submit (“User Content“). By submitting User Content, you grant us a non-exclusive license to process it for service delivery (e.g., creating social media posts).
  • Our IP: The Instant Authority name, logo, website, and technology are owned by us. You may not use them without written permission.

 

 

5. The Company Materials

All content on our website (text, graphics, code, etc.) is our property or licensed to us. You may access it for personal/business use but may not:

  • Scrape, sell, or redistribute it without permission.
  • Use our AI models or code to build competing services.

 

 

6. Disclaimer of Certain Liabilities

Our Services are provided “as is.” We do not guarantee:

  • Uninterrupted, error-free, or virus-free operation.
  • Accuracy of AI-generated responses or social media content.
  • Results from using our tools (e.g., improved ratings).

We are not liable for:

  • Indirect damages (e.g., lost profits) arising from your use of our Services.
  • Actions of third parties (e.g., negative reviews posted online).

 

 

7. Email and SMS Communications

By submitting your contact information, you consent to receive communications from us and our platform on behalf of your business.

Consent and Opt-Out:

  • Consent is explicitly required for any marketing-related communications.

  • Users can opt out of marketing SMS by replying STOP and of email marketing via the unsubscribe link in each email.

  • Transactional messages (e.g., appointment confirmations or service updates) are not subject to opt-out if related to a current service.

We will not send unsolicited messages or share your contact information without your consent.


8. Indemnification

You agree to reimburse us for costs (e.g., legal fees) if your use of our Services:

  • Violates these Terms or laws.
  • Infringes someone’s rights (e.g., copyrights).
  • Causes harm to us or others.

 

 

9. Termination and Access Restriction

We may terminate or restrict your access to the Services if you:

  • Breach these Terms.
  • Engage in fraudulent or harmful activity.

If we terminate your account, you will lose access to data stored on our platform. You may request a copy of your data before termination by emailing support@instantauthority.io.

 

 

10. Miscellaneous

A. Governing Law

These Terms are governed by North Carolina law. Disputes will be resolved in state or federal courts in North Carolina.

B. Arbitration

For individual disputes, we agree to binding arbitration (not class actions) under AAA rules, unless prohibited by law.

C. Severability

If a provision is unenforceable, the rest of the Terms remain valid.

D. Force Majeure

We are not liable for delays caused by events beyond our control (e.g., natural disasters).

E. Updates

We may update these Terms. Continued use after changes constitutes acceptance.

 

 

11. Complaints

Contact us first at support@instantauthority.io to resolve issues. For formal legal notices, send a letter to our business address below.

 

 

12. Contact Information

Instant Authority
4111-e Rose Lake Dr #8346, Charlotte, North Carolina 28217
Email: support@instantauthority.io

 

 

13. Copyright

We respect intellectual property rights. To report infringement under the DMCA, contact:
Copyright Agent
Email: support@instantauthority.io
Include: (1) a description of the work, (2) its location on our site, (3) your contact details, and (4) a statement of good faith.